Return & Refund Policy

Last updated: June 2026

Thank you for shopping at PrimeCaps. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we are here to help.

Returns

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:

• Unused and in the same condition that you received it
• In the original packaging
• Accompanied by the receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

• Opened or used dietary supplements
• Items marked as final sale
• Gift cards

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment within 5–10 business days.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Please contact us within 7 days of receiving the item.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or defective. Original shipping charges are non-refundable.

How to Initiate a Return

To start a return, please contact our support team at support@primecaps.ind.br with your order number and reason for return. We will provide you with return instructions.

Contact Us

If you have any questions about our return policy, please contact us at support@primecaps.ind.br.