Refund policy

We have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

How to Start a Return To initiate a return, please contact us first at support@primecaps.ind.br. Our team will review your request and provide you with the return address and instructions based on your specific order. Do not send items back without prior written authorization — unauthorized returns will not be accepted.

Damages and Issues Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at support@primecaps.ind.br so we can resolve the issue promptly.

Exceptions / Non-Returnable Items Certain items cannot be returned, including perishables, custom or personalized products, personal care items, hazardous materials, and sale items or gift cards.

Exchanges The fastest way to get the item you want is to return the original item and, once the return is accepted, place a new order..

Refunds We will notify you once we have received and inspected your return. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund. If more than 15 business days have passed since your return was approved, please contact us at support@primecaps.ind.br.