Shipping Policy

Last updated: June 2026

We ship PrimeCaps products worldwide. Below you will find information about our shipping methods, estimated delivery times, and costs.

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Destinations & Estimated Delivery Times

• United States: 7–14 business days
• United Kingdom: 7–14 business days
• European Union: 10–18 business days
• Australia & New Zealand: 10–20 business days
• Canada: 10–18 business days
• Rest of World: 14–30 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight. Free shipping may be available for orders above a certain threshold — check our current promotions at checkout.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping costs. PrimeCaps is not responsible for delays caused by customs processing.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this number to track your package through the carrier’s website.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us within 14 days of the expected delivery date at support@primecaps.ind.br and we will work to resolve the issue promptly.

Contact Us

For shipping questions, contact us at support@primecaps.ind.br.