Frequently Asked Questions

Products

Are your supplements safe?

Yes. Every product available at PrimeCaps is carefully selected for quality and safety. We only carry products from reputable brands that meet high manufacturing standards.

Are the products suitable for vegetarians or vegans?

It depends on the product. Please check the product description and label for specific dietary information. If you have questions about a specific item, feel free to contact us.

Do your products contain allergens?

Some products may contain allergens such as soy, dairy, or gluten. Always review the product label and consult your healthcare provider if you have concerns.

Shipping

Where do you ship?

We currently ship within the United States. For more details, visit our Shipping Policy page.

How long does delivery take?

Orders are typically delivered within 5–10 business days after processing. You will receive a tracking number once your order has shipped.

How much does shipping cost?

We offer free shipping on qualifying orders. Shipping costs, if applicable, are calculated at checkout.

Orders & Returns

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

What is your return policy?

We accept returns within 30 days of delivery for unopened products in original condition. Please review our Return & Refund Policy for full details.

My order arrived damaged. What should I do?

We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damaged item and we'll make it right.

Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and Shop Pay. All transactions are processed securely.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your personal and payment information.

Still have questions?

We're happy to help! Contact us and we'll get back to you as soon as possible.